Our Guarantee

We stand by what we sell and we work hard to ensure that you are happy so that you will continue to order from us. 

Our 100% Satisfaction Guarantee

Regardless of where you buy Eat Me Supplements, if you are unhappy with your purchase for any reason, contact us to arrange the return of your unopened products for a full refund, credit or exchange. This policy is in addition to your statutory rights under the New Zealand Consumer Guarantees Act 1993. 

Guaranteed Delivery

If your order is lost or damaged in transit, we will replace or refund your order. Order should arrive within 2 working days within New Zealand (please add 2-3 days for rural delivery). Please get in touch with us if it's taking longer.

If your order arrives damaged, please take a photo of the damaged items and email to office@eatme.net.nz or text to 021922215. We'll also ask you to keep the damaged items and the courier satchel they came in until Post Haste pick these up. In the meantime we'll send you a replacement. 

Expired Goods Policy

Expiry dates vary between products. As a guide, whey protein powder has a best before date of 24 months from the date of manufacture. We do not dispatch products that are expired or close to their expiry date. Please contact us if you are unhappy with your order in this respect. 

Privacy and Security

The Eat Me Store offers a fast, secure and safe online shopping environment. We do not collect or store your credit card details. All credit card payments are processed by third party PCI compliant providers. 

The privacy of our visitors is extremely important to us. Our privacy policy document outlines the types of personal information received and collected by Eat Me Supplements and how it is used:

Log Files: Like many other Web sites, the Eat Me Store makes use of log files. The information inside the log files includes the following: internet protocol (IP) addresses, type of browser used, Internet Service Provider (ISP), date or time stamp, referring/exit pagesas well, and the number of clicks to analyze trends. We also administer the site as well as track user’s movement around the site, and gather demographic information. No personally identifiable data is collected as IP addresses and other such information does not require any personally identifiable information.

Cookies and Web Beacons: Eat Me Supplements makes use of cookies to store data about the visitors’ preferences as well as record user-specific information on pages the user access or visits and customize Web page content based on visitors’ browser type or other information that the visitor sends through their browser.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at office@eatme.net.nz